Privacy Policy
At Simplatec Technologies Private Limited, we respect your privacy and are committed to handling personal information responsibly.
This Privacy Policy explains how we collect, use, store and protect information when you visit or interact with simplatecgoa.com, contact us, request a quotation, apply for a position or use features available through our website.
1. About Simplatec
Simplatec Technologies Private Limited
H. No. 86/1 (16), Behind Kala Bhavan,
Upas Nagar, Sancoale,
South Goa, Goa – 403710, India.
Privacy contact: contact@simplatecgoa.com
2. Information We Collect
Information you provide
You may provide information when you:
- Contact us through our enquiry forms
- Request a quotation
- Ask about products or services
- Contact us through WhatsApp
- Apply for a career opportunity
- Upload a CV, specification, BOQ or other document
- Communicate with us regarding a product, service or project
This information may include:
- Name
- Email address
- Mobile or WhatsApp number
- Organisation or company name
- Industry or sector
- Location
- Product or service requirements
- Enquiry details
- Indicative budget, where provided
- Career and application information
- CVs and other documents you choose to upload
- Specifications, BOQs and other files submitted with an enquiry
Information collected automatically
When you visit our website, certain technical information may be collected automatically, depending on the technologies enabled on the website.
This may include:
- IP address
- Browser and device information
- Operating system
- Approximate geographic information
- Pages visited
- Referring website
- Date and time of visits
- Website interactions
- Technical and diagnostic information
3. How We Use Your Information
We may use the information we collect to:
- Respond to enquiries
- Understand your requirements
- Prepare quotations
- Check product or service availability
- Recommend suitable products or solutions
- Provide requested products and services
- Coordinate procurement and delivery
- Arrange installation and deployment
- Provide technical or managed IT support
- Communicate regarding enquiries, quotations and services
- Process and evaluate career applications
- Improve our website and services
- Understand website usage and performance
- Maintain website security
- Prevent misuse or fraudulent activity
- Maintain business and transaction records
- Meet applicable legal, regulatory and contractual requirements
We aim to use personal information only for appropriate purposes connected with your interaction with us and our business activities.
4. Information Submitted for Quotations
When you submit a quotation request, we may use the information provided to understand your requirements, identify suitable products or solutions, check availability and prepare a quotation.
Where reasonably necessary, relevant information may be shared with manufacturers, distributors, technology partners or service providers to obtain product information, pricing, availability or technical information required for your enquiry.
5. Career Applications
Information submitted through our Careers section, including your CV and application details, may be used to evaluate your suitability for current or future opportunities at Simplatec.
We may retain application information for a reasonable period where it may be relevant to future recruitment.
6. Google Services
Our website currently uses Google services including:
- Google Analytics
- Google Search Console
- Google PageSpeed Insights
Google Analytics helps us understand website usage and interactions so that we can improve website content, performance and user experience.
Search Console and PageSpeed Insights are used primarily for website search visibility, technical performance and website health.
We may introduce additional Google services in the future, including Google Ads, for advertising and conversion measurement.
Where applicable, such services will be implemented with appropriate privacy and consent controls.
7. Zoho SalesIQ
We may use Zoho SalesIQ to provide live chat, visitor assistance and related website interaction functionality.
When activated, SalesIQ may process information relating to website visits and chat interactions and may use cookies or similar technologies.
The information processed will depend on the SalesIQ features and privacy settings enabled on our website.
8. Cloud and Technology Services
Simplatec provides services involving third-party technology and cloud platforms, which may include Amazon Web Services (AWS), Google Cloud and other providers.
Depending on the service being provided, information may be processed through third-party infrastructure or platforms.
Such processing may be subject to the applicable provider’s security practices, privacy policies and contractual terms.
9. Cookies and Similar Technologies
Our website may use cookies and similar technologies for:
- Essential website functionality
- Security
- Analytics
- Visitor interaction
- Website performance
- Advertising and conversion measurement, where applicable
Further information is provided in our Cookie Policy.
Where consent is required for non-essential cookies or similar technologies, we will provide an appropriate mechanism for managing visitor preferences.
10. Third-Party Websites and Services
Our website may contain links to third-party websites and services, including:
- Our customer portal
- Our ecommerce website
- Google services
- Zoho services
- Technology manufacturers
- Technology partners
- Cloud service providers
When you leave our website, the third party’s own privacy policy and terms may apply.
We are not responsible for the privacy practices or content of third-party websites.
11. Sharing of Information
Where reasonably necessary, we may share information with:
- Employees and authorised personnel
- Manufacturers and distributors
- Technology partners
- Service providers
- Website and hosting providers
- Cloud and infrastructure providers
- Analytics and technology providers
- Professional advisers
- Government authorities or law-enforcement agencies where required by law
We do not sell personal information as a business activity.
12. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, loss, alteration or disclosure.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
13. Data Retention
We retain personal information for as long as reasonably necessary for the purpose for which it was collected, including:
- Responding to enquiries
- Preparing quotations
- Providing services
- Maintaining business records
- Processing applications
- Resolving disputes
- Meeting legal and regulatory requirements
Retention periods may vary depending on the nature of the information and the applicable requirements.
14. Your Privacy Choices
Subject to applicable law, you may have rights relating to your personal information, including requesting access, correction or deletion, withdrawing consent where processing is based on consent, and raising a privacy-related concern.
To make a privacy-related request, contact:
We may need to verify your identity before processing certain requests.
15. Children's Privacy
Our website is intended for general business and consumer use and is not specifically directed at children.
We do not knowingly seek to collect personal information from children through the website.
16. Changes to This Privacy Policy
We may update this Privacy Policy when our website, services, technology or applicable legal requirements change.
The latest version will be published on this page with a revised Last Updated date.
17. Contact Us
Simplatec Technologies Private Limited
H. No. 86/1 (16), Behind Kala Bhavan,
Upas Nagar, Sancoale,
South Goa, Goa – 403710, India.
Email: contact@simplatecgoa.com