Frequently Asked Question
At Simplatec, accessible from Simplatec one of our main priorities is the privacy of our visitors. This Privacy Policy document contains the types of information that are collected and recorded by Simplatec and how we use it.
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.
This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Simplatec. This policy is not applicable to any information collected offline or via channels other than this website.
By using our website, you hereby consent to our Privacy Policy and agree to its terms.
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from Simplatec.
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier.
– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, email address, and phone number. We refer to this information as “Order Information.”
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.
If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.
Replacement will be processed only if:
- If the Product is DOA (Dead On Arrival)
- It is determined that the product was not damaged while in your possession, Please Take the Unboxing Video for the same from the Original packing at the time of delivery
- The product is returned in original condition (with brand’s/manufacturer’s box, MRP tag intact, user manual, warranty card and all the accessories therein)
Goods once sold will not be taken back or exchanged. Once invoice made cannot be modified or cancelled for any reasons thereof.
Physical damage / mishandling of products / Tampering of warranty stickers – do not cover warranty.
All products sold by us require technically qualified / PC Hardware engineer for installation.
For the products purchased Buyers will have 07 days from the date of delivery for the replacement of the product if the product is DOA or Faulty.
Beyond this time the manufacturer warranty will be applicable from our invoice which can be claimed from the Authorised Service Centre of the Brand.
You can expect your order to be processed within approximately 24-48 hours, provided the items are in stock and there are no problems with payment verification. Although Simplatec does not guarantee same day-shipping we shall strive to do so wherever possible. Orders are not processed on weekends and holidays.
Physical damage to any product purchased at Simplatec will effectively void warranty coverage.
If the product is flawed or DOA, the customer must contact us within 7 days of receiving the package. If we are promptly notified that a product is flawed or DOA, we will make arrangements for pick-up and a replacement. A separate scenario is where the client is liable for the To and From costs associated with replacing the material if they are unable to promptly notify us of a defective or DOA product. Customers can also stop in nearby service locations for specific vendors. We are always there for the customer by accepting the returned item and arranging a replacement.
Welcome to the Simplatec, whereby using the Simplatec services constitute your acceptance of the following terms and conditions.
Simplatec (“Site” or “Simplatec”) is an “invitation to offer” for all of the goods, services, and data it displays. Your purchase order serves as your “offer,” which is subject to the terms and conditions indicated below. Simplatec has the discretion to accept or decline your offer. If you have given us your email address, we will email you as soon as we can to confirm that we have received your purchase. We will then email you once more to confirm the information and proceed with processing the transaction. Your order will be accepted by us once the requested product(s) has(have) been sent. Prior to the actual shipping of the ordered product(s), Simplatec will not take any action that may be construed as accepting your offer.
This document provides crucial information about the terms and conditions governing your use of the site, requiring you to agree to them. Please do not use the site or transact on the site if you do not agree with any of the terms and conditions provided below.
PLEASE NOTE:
These extra terms are applicable in addition to the other terms and conditions if you have purchased any goods that were not made by Simplatecgoa.com. In other words, these additional terms and conditions will apply if you purchase any goods from third parties who sell them on Simplatecgoa.com.
You accept and acknowledge that third-party sellers (referred to as “Vendors”) may occasionally sell specific products on the Site. The transactions or the actions or inactions of the Vendors in such transactions can be beyond the control of Simplatecgoa.com.
The following extra terms and conditions will apply if you purchase such products from Vendors on the website:
Simplatecgoa.com is not liable for any breach or non-performance of any agreement made between you and the Vendor. Simplatecgoa.com is unable to and does not guarantee that any transaction entered into on the Site will be carried out by the Vendors.
Simplatecgoa.com does not represent or guarantee any of the characteristics (such as the calibre, value, marketability, etc.) of the goods or services that the Vendor is attempting to sell on the Site. In particular, Simplatecgoa.com expressly disclaims any support for or endorsement of the sale of any goods or services on the Site.
Simplatecgoa.com disclaims all responsibility for errors and omissions, whether they are its own or those of third parties.
You expressly waive any claims you may have in this regard under any applicable law and release and indemnify Simplatecgoa.com and/or any of its officers and representatives from any cost, damage, responsibility, or other repercussion of any of the conduct of the Vendors on the Site.
Simplatecgoa.com makes reasonable steps in that direction, but it has no control over the data that other Vendors make available on the Site. You could deem the information provided by other Vendors to be objectionable, hurtful, inaccurate, or misleading. When using the site, kindly exercise caution, common sense, and safe trade. Please be aware that there are dangers associated with dealing with foreign nationals, children, or those behaving falsely.
All other terms and conditions of this User Agreement are applicable to such transactions.
When someone uses the website fraudulently, Simplatec maintains the right to charge them for the cost of the goods, collection fees, and attorney’s expenses. Simplatec reserves the right to take legal action against such people for using the Site fraudulently and for any other illegal behaviour or for acting or failing to act in violation of these terms and conditions.
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